Hosts and Guests will always be able to cancel their reservations however, there are a few rules to take into consideration. No-show and refunds also have their specific rules.

Hosts:

All reservation requests should be confirmed by the host within 24 hours.

If the host cancels his event, the guest will receive a full refund of the booking.

When the guest cancels reservation:

• Until 48 hours prior to the outset of the event - the Host will not receive the payment;
• Between 48 hours and 24 hours before the event - the Host receives 50% of the price of the booking, less the applicable service fee;
• Less than 24 hours before the event or in case of no-show - the Host will receive the full price of the booking, less the applicable service fee.

Guests:

All bookings should be confirmed by the hosts within 24 hours. If the reservation request is not confirmed within this period or if the request is declined by the host, the guest will not be charged for the booking.

If the host cancels the event, the guest will receive a full refund of the booking.

When the guest cancels the reservation:

• Up to 48 hours before the event – the guest will receive full amount of the booking.
• Between 48 and 24 hours before the event – the guest will receive 50% of the booking.
• Less than 24 hours before the event or in case of no-show – the guest is not entitled to any refund.

Guest Refund Policy

If there are any issues that prevent you from completing an “Eat at a Local´s” experience and you are unable to reach an agreement with the Host, our Guest Refund Policy may be applied under certain circumstances.

Circumstances eligible for refund

Situations that may be eligible for refund under this policy generally fall into one of three categories:

• The host did not provide reasonable access to the space reserved. The site was poorly identified or difficult to access and the host did not send the necessary information on how to get there, for example.
• The actual space does not match the description in your ad.
• The space is not clean and / or it is not safe.

The amount of any refund will depend on the nature of the problem presented and will be duly analyzed by the “Eat at a Local's” team, guaranteeing a response within 24 hours after reporting the situation.

Submit a claim for refund

To submit a valid claim to your reservation:

Contact us by email at info@eatatalocals.com to let us know of the problem, within a maximum of 24 hours after the start of the experience. If you identify the problem at the beginning of the experience, contact us immediately. We will ask you to provide photographs or other evidence that demonstrates the situation.

In face of reported situations, we ask you to:

• Be open to our requests for cooperation and additional information.
• Have made reasonable efforts to correct the circumstances with the host before making a claim, including speaking with the host when identifying any problem.